{{BRAND}}
LoginSign Up

Responsible Gaming

At bacanaplay, we believe that gaming should always be a form of entertainment enjoyed responsibly. It is important to understand that gambling is not a way to make quick money. We encourage all players to avoid chasing losses and never to gamble with money that is needed for essential expenses such as rent, bills, or groceries.

Setting Limits to Stay in Control

To help you maintain control over your gaming activities, bacanaplay offers several tools that allow you to set personal limits on your deposits and bets. These limits can be set on a daily, weekly, or monthly basis and can be adjusted through the "Responsible Gaming" section of our website.

  • Deposit Limits: You can define the maximum amount you wish to deposit within a given period. Any increase in deposit limits will take 24 hours to become effective, while decreases are applied immediately.
  • Betting Limits: Similarly, you can set limits on the amount you are allowed to wager daily, weekly, or monthly. Increases take 24 hours to activate, and decreases are immediate.

Self-Exclusion and Cooling-Off Periods

If you feel that you need to take a break from gambling, bacanaplay provides options for self-exclusion and reflection periods. These tools are designed to help you pause your gaming activities and regain control.

  • Reflection Periods: Choose from 24 hours, 48 hours, 7 days, or 30 days to take a temporary break from playing.
  • Self-Exclusion: You can select a minimum self-exclusion period of three months or opt for an indefinite period. During self-exclusion, you will not be able to play or deposit funds on bacanaplay.pt, and you will not receive any marketing communications (removal from marketing lists may take up to 24 hours).

Age Restrictions and Preventing Underage Gambling

We strictly prohibit anyone under the age of 18 from playing on our platform. This is clearly stated in our Terms and Conditions. We use both automated and manual verification processes to confirm the age of all registered players. Accounts found to belong to individuals under 18 years old are closed immediately.

To assist parents in preventing underage gambling, we recommend installing filtering software such as Cyber Patrol, GamBlock, or Net Nanny. Additionally, parents should ensure that children are not left unattended at computers, educate them about the risks of gambling, and avoid allowing children to watch or listen while gambling activities are taking place.

Safety Tools and Account Security

Keeping your account secure is a priority for us. To prevent unauthorized access, please follow these guidelines:

  • Never share your User ID or password with anyone.
  • Do not use the "Remember Password" option on shared or public computers.
  • Always log out after you finish playing.
  • Keep your email credentials private and log out of your email account when finished.

If you suspect unauthorized access to your account, monitor your funds, game history, transaction receipts, and report any discrepancies immediately to our support team.

Support and Assistance

If you have concerns about your gambling behaviour or need help, please do not hesitate to contact our team. We are committed to providing support and guidance to ensure your gaming experience remains safe and enjoyable.

Additionally, we recommend the following organisations for professional assistance:

  • ICAD - Instituto para os Comportamentos Aditivos e as Dependências
    Phone: 1414 (available on weekdays from 10:00 to 18:00)
    Email: [email protected]
  • Jogo Responsável
    Website: www.jogoresponsavel.pt
  • Linha Jogar em Segurança
    A confidential helpline providing information and guidance on responsible gambling and specialised support for those who need it. Funded by APAJO with contributions from bacanaplay.

Self-Assessment

We encourage players to regularly evaluate their gambling habits. Our self-assessment test can help you understand if your gaming behaviour might be becoming problematic. Taking this test is a proactive step to keep your gambling under control and enjoy it responsibly.

Remember, gambling should always be fun and never cause distress. If you ever feel uncomfortable or concerned about your gambling, consider taking a break or using the self-exclusion tools available.

For more information and to access all responsible gaming tools, please visit the "Responsible Gaming" section on bacanaplaypt.blog.